General Questions - Customer Support Department

1. How do I receive and use my software after purchasing?

After you have successfully purchased our software (either by our online store, or by phone/fax) you will receive an e-mail from us. Inside this e-mail is your receipt for the purchase, as well as a link to download the software. When you receive this e-mail, simply click the Download link, and select "Save Download As..." when prompted. The software may take a few minutes to download, depending on the speed of your Internet connection.

Once the software has been downloaded, close all programs that may be running on your computer, including any trial versions of our software that may be running on your PC. Next, run the file you previously downloaded (the same name as you saved the file as in the above step) and double-click the file to execute the installation. After the installer has been successfully executed, simply follow the onscreen instructions to install the software.

If you encounter any problems with installing the software, please feel free to contact us, and we will assist you.

2. I do not feel comfortable using my credit card online - what are my options?

Our credit card provider uses secure and encrypted pages to process your credit card information. This process is much safer than any other method you are currently using to pay for a dinner at a restaurant.

Your credit card information is passed directly from you to our merchant account with no other eyes having the ability to see your information. We offer the highest security 128-bit encryption to ensure your information is safe.

We do, however, make exceptions. We have, from time to time, accepted payments via PayPal, Yahoo! PayDirect, Firepay, and others. If you'd like to use this method of payment, please contact us.

3. I need to download another copy of my software!

If you need to download another copy of the software you have purchased, you may use the order email you've received to receive another copy. If you receive an error stating that your account has expired - do not worry! Simply contact us and the support team will send you a copy of the software via e-mail immediately.

Note: To prevent delay's in receiving the software, please include your Order ID when e-mailing us. This will allow us to verify your order much quicker.

4. Is there an annual fee for the software?

Absolutely not! After purchasing any of our software products, you will never again be billed. The software that you purchase will run indefinitely and not require any annual fee's or dues. Additionally, all orders come with lifetime, priority 24/7 technical support, as well as one year of free minor updates to the software you purchased.

5. What platforms does your software run on?

All of our products are tested to work entirely on all of the following Operating Systems:

Windows 95
Windows 98
Windows ME
Windows NT
Windows 2000
Windows XP